Something not working? Most things are quick to sort out. If the answers below do not cover it, message us and a human will reply.
Talk to us
Email support@lipi.me, or message the same WhatsApp number you use to control your home.
Email supportThe code arrives on WhatsApp, not SMS. Check that you entered the same number your WhatsApp account uses, including the country code, and look in your WhatsApp archived chats. Codes expire after a few minutes — request a fresh one rather than reusing an old message.
Press and hold the key while you speak, then let go — there is no wake word to say first. Check that Lipi has microphone permission in your device settings, and that you are not on a call.
Open the app and check whether your home shows as connected. If it does not, the box has lost Wi-Fi — confirm your router is on and reachable. If a single switch is unresponsive while everything else works, tell us which one and we will look at it from our end.
Open the app, choose your home, and invite them by phone number. They will get a WhatsApp message and can sign in with their own number. You can remove access at any time from the same screen.
You can do it yourself, and it happens immediately: open lipi.me/delete-account, or tap Account → Delete account in the app. Either way we send a code to your WhatsApp number to check it is you, then erase the account, your scenes and chat, and the record of which devices your boxes saw on your network. The boxes themselves keep working and go back to showing a pairing code.
If you would rather we did it, email support@lipi.me from your registered number's email, or message us on WhatsApp. See the privacy policy for what we hold.